Refund & Cancellation Policy

Last Updated: September 24, 2026

Overview

Thank you for choosing Quokka For Good LLC. We are committed to providing high-quality digital services, consulting, and support to help organizations achieve their goals.

This Refund & Cancellation Policy explains the terms regarding cancellations, refunds, and payments for services provided by Quokka For Good LLC.

By purchasing our services or engaging with our team, you acknowledge and agree to the terms outlined in this policy.

Cancellation Policy

Service Cancellation Before Project Start
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If you decide to cancel a service before the commencement of work, please contact us as soon as possible.

Cancellation requests received before any work, research, strategy, development, or consulting has started may be considered for a refund, subject to review and applicable deductions for any administrative or preparatory work already completed.

Cancellation After Service Commencement

Once work has started on a project, cancellation requests may not be eligible for a refund.This includes situations where Quokka For Good LLC has already invested time, resources, strategy development, research, planning, design, development, consulting, or other professional services toward completing the project.

Refund Policy

General Refund Terms

Due to the nature of our professional services, payments made to Quokka For Good LLC are generally non-refundable after the service has commenced.

This applies to all services offered by Quokka For Good LLC, including but not limited to:

Consulting services
Digital strategy services
Website design and development
Landing page design and development
Google Ad Grant assistance
Advertising and marketing services
Application assistance
Other professional services

Eligible Refund Requests

A refund request may only be considered in situations where:

The service has not yet started.
Quokka For Good LLC is unable to deliver the agreed service due to circumstances within our control.
A duplicate payment or billing error has occurred.

All refund requests must be submitted in writing and will be reviewed on a case-by-case basis.

Non-Refundable Situations

Refunds will generally not be provided for:

Work already completed by our team.
Strategy, consultation, research, or planning services already delivered.
Delays caused by incomplete information or lack of cooperation from the client.
Changes in client requirements after work has started.
Client dissatisfaction due to expectations that were not communicated before project commencement.
Third-party platform fees, advertising spend, software subscriptions, or external costs.

Project Changes and Scope Adjustments

Clients may request changes or modifications during the project.

Any additional work outside the agreed scope may require additional charges and will be discussed with the client before proceeding.

Changes in project direction, requirements, or deliverables after approval may impact timelines and costs.

Subscription or Recurring Services

For recurring services, clients may request cancellation by providing written notice.
Cancellation will take effect from the next billing cycle unless otherwise agreed.
Payments already processed for the ongoing billing period will not be refunded.

Processing Refunds

If a refund request is approved, refunds will be processed using the original payment method.
The processing time may vary depending on the payment provider or financial institution.

How to Request a Cancellation or Refund

To request a cancellation or refund, please contact us with the following details:
Full name
Organization/company name (if applicable)
Service purchased
Payment details
Reason for cancellation or refund request
Our team will review your request and respond within a reasonable timeframe.

Contact Us

If you have any questions regarding this Refund & Cancellation Policy, please contact us.
Quokka For Good LLC
Website: www.quokkaforgood.com